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Helpline
What is the helpline?
The Aware Defeat Depression Helpline is a support and information service for anyone affected by depression, either as sufferers or family and friends. The helpline offers a non-judgmental listening-ear to people who may be worried or distressed, or just need to talk to someone who understands depression. You can also get in touch if you are worried about someone who may be depressed or for information about depression or our other services.
How can I contact the helpline?
The helpline can be contacted by phone or email:
- 08451 20 29 61
- help@aware-ni.org
When can I call?
At present, the helpline is open Monday to Friday from 10am to 4pm and we hope to expand our operating hours soon. When we are contacted by email we aim to respond within 24 hours for emails received within operating hours.
How much does it cost?
Calls to the helpline are charged at local rate from anywhere in the UK.
Who will I be speaking to?
The helpline is manned by a team of local volunteers who are specifically recruited and trained to deliver this service. We are a user-led organisation and many of our volunteers have personal experience of depressive illness.
Will my call be confidential?
All calls are anonymous and treated with strict confidentiality.
